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Frequently Asked Questions
Your most common questions, answered in one place
To begin, you can register an account on our website, complete the onboarding and verification process, and fund your trading account. Once your account is approved, you can access our trading platforms and trade a range of CFDs across various asset classes.
Our team will guide you through each step to ensure your onboarding process is compliant and secure.
Yes. Whitetip Investments A.E.P.E.Y. is an investment firm authorized and regulated by the Hellenic Capital Market Commission (HCMC) under license number [insert number]. The firm also acts as an exclusive Introducing Broker of Saxo Bank, and is fully GDPR compliant.
Client funds are held in segregated accounts with top-tier financial institutions, in accordance with applicable investor protection and safeguarding requirements.
Yes. You may open a free demo account to familiarize yourself with our platforms and trading environment, using virtual funds.
This allows you to explore trading features and tools without financial risk before opening a live account.
To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations, we require documentation that verifies your:
- Identity (passport or national ID card)
- Residential address (recent utility bill or bank statement, not older than 3 months, for fixed services)
- Tax Identification Number (TIN)
- Source of income and/or wealth (e.g., tax return, employment contract, payslip, or bank statement)
Required documents may vary depending on your country of residence and nationality. Our Support Team can assist you with any document-related questions.
Yes. You may open and maintain multiple live trading accounts, depending on your trading preferences and strategies.
The minimum initial deposit required to open a trading account is 250 EUR/USD/GBP.
Whitetip Investments A.E.P.E.Y. offers Contracts for Difference (CFDs) on a variety of underlying assets, including foreign exchange (Forex), shares, indices, and commodities.
Whitetip Investments A.E.P.E.Y. acts as a market maker, meaning the firm is the counterparty to your trades.
Our Dealing Desk manages client exposure in aggregate, and may hedge positions with institutional counterparties when necessary.
We are committed to providing fair and transparent execution in accordance with our Order Execution Policy, available on our website.
You can request withdrawals anytime via your secure client dashboard.
Withdrawals are processed promptly (typically within one business day) once all verification and AML checks have been completed.
We support multiple payment methods for your convenience.
In compliance with Anti-Money Laundering (AML) laws (Law 4557/2018), withdrawals must follow strict procedures:
- Deposits must be refunded to the same payment method used for funding.
- Profits may be withdrawn to a verified alternative method, once ownership verification has been completed.
These controls ensure the safety and legitimacy of all financial transactions.